Reference

Know Where You Stand with rbajji

Access to rbajji depends on your local law and the eligible regions we serve — read these terms before you open an account.

Jurisdiction-Dependent AccessAccount Eligibility TermsbKash, Nagad, Rocket PolicyData Retention RightsContact for Legal Queries
rbajji Know Where You Stand with rbajji
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account data — including the wallet details you register for bKash, Nagad, or Rocket transactions — is held under access controls and is not shared with third parties outside of what is required to process your transactions or comply with a lawful request. You can ask us what data we hold, request a correction, or ask for deletion by contacting support.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Transaction records linked to bKash, Nagad, and Rocket payments are retained for the period required by applicable law. You may request a summary of your transaction history through the Help Centre.

Right to Request Changes

You can request correction or deletion of your personal data by contacting our support team in writing. We will confirm receipt and advise on the steps and timeline that apply.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If you have a question about your rights under these terms, a dispute over a wallet transaction, or a request to access or delete your account data, our support team handles legal and account queries through the channels below. Responses to formal legal requests may take longer than standard account queries.

Team online

Live Chat

Open the chat widget from any page on rbajji. Available for account queries, wallet disputes, and policy clarifications during our staffed hours.

Email Support

Send formal legal requests, data access queries, or account closure requests to our support address. We aim to respond to written requests within a reasonable period.

Account Help Centre

The Help Centre covers wallet verification steps, account eligibility checks, and how to submit a formal complaint if a transaction is disputed.

Common Legal and Account Questions

These are the questions we hear most often about eligibility, data, and account rights on rbajji. If your question is not covered here, reach out through live chat or email.

Access depends on your local law and whether Bangladesh falls within our eligible regions at the time you register. Check your local regulations before opening an account — we cannot make that determination for you.

Your wallet number is stored against your account for transaction matching. It is not shared with third parties outside of what is needed to process your deposit or withdrawal through bKash, Nagad, or Rocket.

Send a written request through our email support channel. We will confirm what data we hold and provide a summary within the timeframe required under applicable law.

Yes. Submit a deletion request via email or live chat. Some transaction records may be retained for the period required by law even after account closure, and we will advise you on what applies.

Disputes over bKash, Nagad, or Rocket transactions are handled through our support team first. If a resolution cannot be reached, the governing law and jurisdiction stated in our full terms apply.

We post updates on this page. Continuing to use your account after a policy update means you accept the revised terms, so we recommend checking this page periodically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.